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Connecting business with after-market services

The electronic backbone to all our processes is our own set of IT solutions (e-TRAC), developed in-house to our specifications. This end-to-end integrated system creates visibility for all stakeholders in the supply chain on a real-time basis.

e-TRAC is known and respected within the industry for its ability to consolidate data from multiple suppliers and sources (including shipping companies, repair sites, call centers, and the OEM’s own asset control systems) into one transparent and integrated overview. In the process itself, it enables interaction with key touch points in the reverse logistics value chain.

 


Lifecycle wheel
Managing the repair for global electronics brands at all levels, with a clear focus on cash-flow optimization and integrated logistics.
Developing and executing new business models to keep end-users and associated revenue locked-in throughout the lifecycle of the product.
Promoting and delivering sound recycling practices to support our client's green agenda while keeping cash flow under control.
Creating balance between costs of repair, cost of logistics and turnaround time and enabling clients to track equipment real time via our IT systems.
As trusted partner delivering globally a high-quality service and care experience to end-users both in front-office services and in back-office processes.
Real time visibility for all stakeholders in the supply chain, consolidating data from multiple suppliers to manage parts or steer cash flow.
Delivering lifecycle care tele-made to suit the client’s evolving needs throughout their entire after-market value chain.