Connecting business with after-market services
The electronic backbone of all of our processes is our own set of IT solutions (e-TRAC), developed in-house to our specifications. These end-to-end integrated systems create visibility for all stakeholders in the supply chain on a real-time basis. Our systems enable not only our clients, but also the individual end users, to track and trace equipment throughout the “service” process. This yields savings in call center operations, as well as further enhancing the brand experience.

One example is our powerful e-TRAC IT solution. e-TRAC is known and respected within the industry for its ability to consolidate data from multiple suppliers and sources (including shipping companies, repair sites, call centers, and the OEM’s own asset control systems) to provide one transparent and integrated overview. During the process itself, it enables interaction with key touch points in the reverse logistics value chain.

e-TRAC is a powerful tool that can not only track and trace assets but manage parts inventories and steer cash flow. It can even extend its usefulness to our clients’ “green” agenda by following every product until the end of its life. In short, the certainty and transparency e-TRAC provides ensures peace of mind for our clients and their customers.