The brand experience extended
Global brands require global solutions in all aspects of their after-market service strategies. In every country or region in which they operate, brands should be able to deliver the same high-quality service and care experience to their customers.

There are a very limited number of trusted partners who can supply such a robust, end-to-end customer process on a global scale. Even fewer can do so based on sound inside industry knowledge and can deliver consistently in any region, understanding the nuances of local business cultures. Teleplan is structured to manage this complexity.

However, no two brands' needs are the same. Teleplan's dynamic, multicultural team uses its combined knowledge and expertise to devise innovative solutions and deliver mission-critical services for clients around the world.

These services are delivered by Teleplan in front office services like in-shop/retail repair, web solutions back-office processes like spare-parts management, to name just a few.

From Teleplan's perspective, these processes are part of a relationship that is focused on operational excellence. On the basis of mutually agreed key performance indicators and service level agreements, we put structures in place that reduce the need for transactional control. The quality of this is reflected in the long-standing relationships we enjoy with our clients.