Trusted after-market services

More and more, the leading technology brands in the 3Cs (communications, computers, and consumer electronics) operate on a global scale. In fierce competition, these brands focus all effort on innovation and customer satisfaction and turn to specialized and trusted partners to take care of significant stages in the lifecycle care of their products. They require a partner who can deliver an excellent service experience at a balanced total cost level, executed in multiple geographies and interacting closely with the operational processes of the brands themselves.

In this dynamic world, Teleplan delivers for all 3Cs the unique concept of lifecycle care services, on a global scale. Taking care of all electronic equipment, from the moment of purchase right through to the end of its useful life-and beyond, when we recycle it with respect and care for the planet on which we live.

Fully supported by the original manufacturers, we deliver lifecycle care on all levels, where and when it is needed. With 18 locations all over the globe, we always have a robust solution close at hand. Our excellence in mastering the end-to-end aspects of such a process is the key to our ability to deliver consistent value to our clients’ brand and to their end-users.

Lifecycle wheel
Managing the repair for global electronics brands at all levels, with a clear focus on cash-flow optimization and integrated logistics.
Developing and executing new business models to keep end-users and associated revenue locked-in throughout the lifecycle of the product.
Promoting and delivering sound recycling practices to support our client's green agenda while keeping cash flow under control.
Creating balance between costs of repair, cost of logistics and turnaround time and enabling clients to track equipment real time via our IT systems.
As trusted partner delivering globally a high-quality service and care experience to end-users both in front-office services and in back-office processes.
Real time visibility for all stakeholders in the supply chain, consolidating data from multiple suppliers to manage parts or steer cash flow.
Delivering lifecycle care tele-made to suit the client’s evolving needs throughout their entire after-market value chain.

Equally, we are challenged to deliver processes that take full account of each client’s specific care needs. We call it “Tele-made”: our ability to come up with tailor-made solutions that simplify the day-to-day management of lifecycle care.

Hassle-free lifecycle care for electronics is therefore what we have been providing for over 25 years for a wide variety of blue chip electronics companies. Our longstanding engineering expertise and innovative logistics processes help us deliver the performance to match our promise: “We deal with the complexity, all our clients experience is simplicity.”