Customer & revenue lock-in

Our refurbishing services comprise a wide range of propositions, from project-based rework, to repackaging or rekitting products, right up to the design and operation of a swap system for loan equipment or substitution while the equipment of the end-user is being repaired.

In addition, our experience in more refined refurbishment, pre-testing to detect non-faulty equipment, software upload, and aesthetic upgrades, is instrumental in providing our clients with refurbished product that is equivalent to new or to any other standard that their end-users may require.

Lifecycle wheel
Managing the repair for global electronics brands at all levels, with a clear focus on cash-flow optimization and integrated logistics.
Developing and executing new business models to keep end-users and associated revenue locked-in throughout the lifecycle of the product.
Promoting and delivering sound recycling practices to support our client's green agenda while keeping cash flow under control.
Creating balance between costs of repair, cost of logistics and turnaround time and enabling clients to track equipment real time via our IT systems.
As trusted partner delivering globally a high-quality service and care experience to end-users both in front-office services and in back-office processes.
Real time visibility for all stakeholders in the supply chain, consolidating data from multiple suppliers to manage parts or steer cash flow.
Delivering lifecycle care tele-made to suit the client’s evolving needs throughout their entire after-market value chain.

 

Having a customer decide to buy the products of your brand is one thing; keeping him or her a loyal customer through the life cycle of the product is a different game. Brands are constantly competing for customer “mindshare” and new business models appear in the market that address the need to keep end-users, and the associated revenue, locked in.