Global support—on all levels

A decade ago, Teleplan realized that globalization had begun to create new challenges for the larger electronics brands. They were looking for support to provide worldwide care for their products, executed on a regional level. This vision transformed our organization. Next to short turnaround times and volume repair, these brands needed a reliable partner who could quickly scale or enter a new market to provide critical repair services, with processes at the highest levels of quality and consistency and with an ever-increasing efficiency.

Lifecycle wheel
Managing the repair for global electronics brands at all levels, with a clear focus on cash-flow optimization and integrated logistics.
Developing and executing new business models to keep end-users and associated revenue locked-in throughout the lifecycle of the product.
Promoting and delivering sound recycling practices to support our client's green agenda while keeping cash flow under control.
Creating balance between costs of repair, cost of logistics and turnaround time and enabling clients to track equipment real time via our IT systems.
As trusted partner delivering globally a high-quality service and care experience to end-users both in front-office services and in back-office processes.
Real time visibility for all stakeholders in the supply chain, consolidating data from multiple suppliers to manage parts or steer cash flow.
Delivering lifecycle care tele-made to suit the client’s evolving needs throughout their entire after-market value chain.

Managing repair on a global scale, from simple Level 0 through to highly complex Level 4 work but also component-level repair, is a problem we’ve long since mastered. Our vision led us even further. Many clients now rely on Teleplan not only to provide repair services but to determine whether or not to repair, based on our evaluation of stock, turnaround time, cost, and service demand availability while at the same time ensuring cash-flow optimization.

In addition, services such as effective spare-parts procurement and management, the right combination of onshore/near-shore and offshore facilities to obtain service at the right cost, key measures to guarantee business continuity, integrated logistics and global management of clients - these are all part of Teleplan’s day-to-day operations.