Real-time, end-user-focused processes

The dynamics of reverse logistics make it completely different from any other logistics processes. The key problem is striking a balance between the cost of repair, the cost of logistics and the turnaround time. The key to designing and managing such advanced logistics systems is allowing clients to track the location of their equipment at all times, wherever on the globe it might be. This requires end-to-end solutions supported with real-time IT systems.

Teleplan supplies its clients with the tried and proven asset management tool (e-Trac), which can be fully integrated into their operational systems.

Lifecycle wheel
Managing the repair for global electronics brands at all levels, with a clear focus on cash-flow optimization and integrated logistics.
Developing and executing new business models to keep end-users and associated revenue locked-in throughout the lifecycle of the product.
Promoting and delivering sound recycling practices to support our client's green agenda while keeping cash flow under control.
Creating balance between costs of repair, cost of logistics and turnaround time and enabling clients to track equipment real time via our IT systems.
As trusted partner delivering globally a high-quality service and care experience to end-users both in front-office services and in back-office processes.
Real time visibility for all stakeholders in the supply chain, consolidating data from multiple suppliers to manage parts or steer cash flow.
Delivering lifecycle care tele-made to suit the client’s evolving needs throughout their entire after-market value chain.

 


Our systems enable not only our clients but also the individual end-users to track and trace equipment throughout the “service” process. This yields savings in call-center operations as well as further enhancing the brand experience.

Managing a “no-worries” service for our clients is at the core of our mentality. We provide everything you need to achieve this service, from warehouse space to the power to broker favorable logistics services.