Leading, unifying and caring
A decade ago, Teleplan realized that globalization had begun to create new challenges for the leading technology brands in the 3Cs: computer, communication and consumer electronics. They were looking for support to provide worldwide care for their products, executed on a regional level. Next to short turnaround times and volume repair, these brands needed a reliable partner who could quickly scale or enter a new market to provide critical repair services, the highest levels of quality and consistency and with an ever-increasing efficiency.
This vision transformed our organization to become fully dedicated to the after sales services on a global scale. But our vision led us even further. Repair is a problem we’ve long since mastered. Many customers now rely on Teleplan to take all lifecycle care out of their hands, including the logistics and financial parameters that are needed to create a sustainable business and even up to mastering multiple suppliers in the supply chain. Lifecycle care Teleplan style ends with the product reaching the end of its useful life. And even then, by promoting and delivering sound recycling practices, Teleplan supports its customers' efforts to develop a truly green agenda while keeping costs down.
For Teleplan these partnerships are based on operational excellence and true added value support for our customers after market value chain. On the basis of mutually agreed KPIs and SLAs, we put structures in place that reduce the need for transactional control. The quality of our process is reflected in our long-standing association with our customers.
A partner who can deliver a hassle-free service experience at a balanced total cost level, executed in multiple regions and interacting closely with the operational processes of the brands themselves - that’s Teleplan. We deal with the complexity of all after-market services; all our customers experience is simplicity.