Structured to facilitate and interact
Teleplan focuses on the leading electronics brands operating in the 3Cs, being computer, communication and consumer electronics. The dynamics of these industries are in the core of our DNA and are reflected in the structure of our organization.
Global brands require global solutions in all aspects of their after market service strategies. In every country or area in which they operate, brands should be able to deliver the same high-quality service and care experience to their customers. There are a very limited number of trusted partners who can supply such a robust, end-to-end customer process on a global scale. Even fewer do so based on sound inside industry knowledge and can deliver it consistently in any region, with understanding of the nuances of local business cultures.
Expanding operations around the globe means for our clients an increase in complexity. That is why Teleplan is structured to manage this complexity and why we offer the backbone of these operations in the form of our own in-house IT solution, e-TRAC. This end-to-end integrated system creates visibility for all stakeholders in the supply chain on a real-time basis. In addition, where multiple partners are involved in delivering parts of the value chain, e-TRAC is capable of extending these processes seamlessly from one partner to the other and finally to the customer, enhancing his or her brand experience.