Teleplan focuses on the leading electronics brands operating in the "3Cs", computers, communications and consumer electronics. The dynamics of these industries are at the core of our DNA and are reflected in the structure of our organization.
Global brands require global solutions in all aspects of their after-market service strategies. In every country or area in which they operate, brands should be able to deliver the same high-quality service and care experience to their customers. There are a very limited number of trusted partners who can supply such a robust, end-to-end customer process on a global scale. Even fewer can do so based on sound inside industry knowledge and can deliver consistently in any region, understanding the nuances of local business cultures.
For our clients, expanding their operations across the globe goes hand-in-hand with an increase in complexity. That is why Teleplan is structured to manage this complexity and why we offer the backbone of these operations in the form of our own in-house IT solution, e-TRAC. This end-to-end integrated system creates visibility for all stakeholders in the supply chain on a real-time basis. In addition, where multiple partners are involved in delivering parts of the value chain, e-TRAC is capable of extending these processes seamlessly from one partner to the other and finally to the customer, enhancing his or her brand experience.