At Teleplan, we understand that the way we manage your after market service could be the difference between you losing a customer or winning their loyalty. Knowing that we influence this critical customer experience drives us to ensure we always provide you with the right solution to meet your business objectives. We are serious about quality in our service delivery, from direct end user engagement, to managing the reverse logistics flow of product or ensuring “right first time” electronics repair, technical services and beyond. Our speciality incorporates many technologies including mobile devices, customer premises equipment and networking equipment. Leading brands trust us, because we understand that no two return, repair and replacement after market processes are exactly the same. So we architect the optimal solution for each customer, fixing devices faster, getting them back into your customers’ hands sooner and streamlining the service every step of the way for greater efficiency.
Our happy customers include the majority of the world’s best-known brands in consumer electronics, computing and communications. 80% of our customers have been with us for 5 years or more, because we understand their business and deliver the highest quality after sales services.