Schiphol (Amsterdam)/ the Netherlands 13 March 2012 – Teleplan International N.V. (Prime Standard, ISIN: NL0000229458), the leading global provider of high-tech end-to-end after-market services for the Computer, Communications and Consumer Electronics industries set up a regional service solution providing total repair management for the entire Asia Pacific (APAC) region for one of the leading brands in the smartphone and wireless infrastructure segment. The service program includes reverse logistics, screening and performing repairs up to the complex repair level 3. To realize this customized solution Teleplan enhanced its footprint in Jakarta, Surabaya, Kuala Lumpur and Bangkok. Existing Teleplan service facilities in Hong Kong, Sydney and Seoul are also included in this service concept.
“We are delighted that one of the leading Original Equipment Manufacturer (OEM) in the smartphone industry has placed his trust in us to deliver complex after-market services aligned to the needs of a fast growing customer base in the Asia Pacific region,” commented Chief Sales & Marketing Officer Patrick Ring.
By placing their trust in Teleplan, the customer has gained in relevant strategic ways: The order cycle time could be improved by 8 days and is now reduced to 2 days, the costs were significantly reduced, one efficient and standardized repair process has been implemented, one single point of control is in place and the customer can provide excellent services to the local operators.