Bush Australia relies on Teleplan’s warranty services to increase customer satisfaction

Schiphol (Amsterdam) / the Netherlands 3 July 2012 – Bush Australia, part of the Harvard International Group, a leading manufacturer of consumer electronics in the audio & television and video segment, has awarded Teleplan their entire in warranty after-market service business in Australia. Teleplan developed a centralized service solution for Bush Australia which will be fulfilled by Teleplan’s operations in Sydney/Australia. The in-warranty service solution encompasses Customer Call Centers, Forward and Reverse Logistics, Swaps, Refurbishment and Repair.

Bush Australia realized that their customer satisfaction can be improved through its after-market services and has chosen Teleplan because of its excellent track record for which the company is recognized and awarded by the world’s leading manufacturers of electronics.

“We understand our customers’ needs and look forward to provide a pleasing service in the future. Teleplan will play a key role in this process as our newly selected service partner”, commented Daniel Todd, Managing Director at Bush Australia, their decision.

“Our industry know-how and expertise in after-market services for voice, video and data equipment will support Bush Australia to deliver a service experience matching and supporting their brand image,” added Patrick Ring, Chief Sales & Marketing Officer of Teleplan.

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