Enhancement of Teleplan’s footprint globally with key smartphone client
Schiphol(Amsterdam)/ the Netherlands 19 September 2013 – Teleplan International N.V. (the leading global provider of high-tech after-market services for the Computer, Communications and Consumer Electronics industries) has set up and launched a regional service solution providing end-to-end repair management for the North American and South American market. This reverse supply chain solution has been developed and customized for a leading brand in the smartphone and wireless infrastructure segment.
The services provided include reverse logistics and returns management, screening, mobile and smartphone repair (up to Level 4), service parts planning and swap unit fulfilment across both continents. This program represents the successful expansion of Teleplan’s relationship with this global brand from the Asia Pacific region to the Americas.
“We are delighted that one of the leading Original Equipment Manufacturers (OEM) in the smartphone industry has placed their trust in us to deliver complex after-market services aligned to the needs of a fast growing customer base across the Americas,” commented Patrick Ring, Chief Sales & Marketing Officer at Teleplan.
By placing their trust in Teleplan, the customer has been able to establish and launch the end-to-end aftermarket service for the Americas region in a matter of weeks and leveraged the existing Teleplan experience and team members from Asia Pacific region to ensure on-time and within budget implementation.