Time to embrace the diversity

Publication: Logistics Manager
Date: 10th April 2014
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EXCERPT

“Not all returns are the same and retailers have to deal with the complexity of aftermarket services; the process needs to be customised based on factors such as the product, its condition and even its demand,” adds Gotthard Haug, chief executive of Teleplan, a high tech aftermarket service provider.

He points out that aftermarket services can quickly become quite complex when you consider the activities involved such as classification of product, screening and testing, grading, managing the returns to the OEMs to even selling on to secondary markets.

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