UK Consumer Rights are changing. How could this affect your after sales support

Publication: My Logistics Magazine
Date: 21st September 2014
For the full article click here


EXCERPT
With a draft bill now in the final stages of pre-legislative scrutiny it is likely to only be a matter of months before the new Consumer Rights Bill comes into force in the UK. If you are selling products to consumers in this market, now is the time to assess how your existing procedures and policies may need to be adjusted as a result.

For decades the European Union has been legislating in favour of consumers and has published – and continues to amend – several directives aimed at protecting them. The UK has long been a champion of consumer rights, – not just by law but also on a voluntary and commercial basis, and has one of the most pro-consumer market environments in the Union.

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