Delivering competitive difference via the service supply chain

Publication: Business Review Webinars
Date: 10th March 2015
For the full article click here

It’s fair to say that the service supply chain has traditionally been viewed as a ‘behind the scene’ necessity, a functional part of the business process for manufacturers. However, in a recent survey we found that the perception of the service supply chain’s primary role has shifted and it is now being recognised as an essential tool for competitive differentiation and a key part of customer satisfaction.

In no industry is this more accurate than within the high-tech sector where downtime is critical to end-customer satisfaction. But just how do businesses ensure that their service supply chain is hitting tight turnaround times, remaining reliable and ensuring customers are happy and loyal?

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