Delivering competitive difference via the service supply chain

Publication: Business Review Webinars
Date: 10th March 2015
For the full article click here


EXCERPT
It’s fair to say that the service supply chain has traditionally been viewed as a ‘behind the scene’ necessity, a functional part of the business process for manufacturers. However, in a recent survey we found that the perception of the service supply chain’s primary role has shifted and it is now being recognised as an essential tool for competitive differentiation and a key part of customer satisfaction.

In no industry is this more accurate than within the high-tech sector where downtime is critical to end-customer satisfaction. But just how do businesses ensure that their service supply chain is hitting tight turnaround times, remaining reliable and ensuring customers are happy and loyal?

You can contact one of our Subject Matter Experts here

Contact

Which system would you like to log into?