Five tips for a competitive service supply chain

Publication: Supply Chain Digital
Date: 5th August 2015
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EXCERPT
For many organisations the perception of the reverse service supply chain’s primary role has shifted from a functional necessity to one which is increasingly being recognised as an essential tool for competitive differentiation and a key part of customer satisfaction. One place this is particularly relevant is in the  electronics sector, where products often have long working lives and uptime is critical to end-customer happiness and retention.

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