Publication: Supply Chain Digital
Date: 5th August 2015
For the full article click here

EXCERPT
For many organisations the perception of the reverse service supply chain’s primary role has shifted from a functional necessity to one which is increasingly being recognised as an essential tool for competitive differentiation and a key part of customer satisfaction. One place this is particularly relevant is in the  electronics sector, where products often have long working lives and uptime is critical to end-customer happiness and retention.