Sony Mobile Communications Announces Teleplan as New Partner for XperiaTM Care in Indonesia

Jakarta, August18, 2016- Sony Mobile Communications ( ” Sony Mobile ” ) today announced a new partnership with Teleplan International and their service locations in Jakarta, Indonesia for the provision of supply chain and after-sales service solutions for Xperia smartphones in Indonesia.

The announcement of the new partnership with Teleplan is expected to result in additional convenience for Xperia customers in Indonesia. With Teleplan, the network of service locations and drop-off points will be increased and will cover a wider area of the country. Teleplan Indonesia will work with Sony Mobile’s existing partner, PT. Teletama Artha Mandiri, to manage the after-sales services of Sony Mobile in the country.

“It is our commitment to provide the best experience for customers of our Xperia series smartphones and we believe that after- sales support is one important element in fulfilling this commitment,” said Oky Gunawan, Sony Mobile Market Head Indonesia.

“Our extensive knowledge and expertise in providing service solutions for connected devices e.g. smartphones will support Sony Mobile to increase customer satisfaction levels and brand experience. The satisfaction of Sony Mobile end-customers is the trusted measure of success. We will relentlessly pursue that goal,” commented Axel Herzhauser, VP Commercial for the APAC region at Teleplan on the new partnership.

Teleplan International has been a trusted supply chain partner of Sony across the globe and across various technologies since 2007.

Consumers who wish to file a warranty can visit locations Care Xperia Sony Mobile services in the following areas :

Area Lokasi Address Phone Number
Jakarta SL Ruko Roxy Mas Pusat Niaga Ruko Roxy Mas blok c4 No 6-7 +6221 633 5809
Bandung Naripan Jl. Naripan No. 109 +6222 4264455+6222 4264456+6222 4240076
Surabaya Ruko Galaxy Ruko Mega GALAXYJl. Kertajaya Indah Timur Blok 16/c-6 +6231 5996934
Medan Medan Fair Plaza Medan Fair lt.4 no.7Jl Gatot Sabroto no.30 +6261 4140508
Makassar PP Office Jl. LatimojongKomplek Metro Square Blok G no. 28 0853 964 91989
Jogjakarta Ruko Lowanu Ruko Lowanu Blok J, Jl. Lowanu RT:71 RW:20 Brontokusuman, Mergangsan, Jogjakarta +6227 444 69577
Balikpapan PP Office Jl. Pangeran Antasari no.5, Rt 12, Kel. Sumber rejo, Kec. Balikpapan Tengah 0857 533 33443


For more information, consumers can also call our Contact Center at the number XperiaTM Care: 021-2935 – SONY ( 021-2935-7669 ) .






For more information, images and videos please visit:

Emerson Asia Pacific for Sony Mobile Communications Indonesia


Tel: +6221 2904-9168


 About Sony Mobile Communications

Sony Mobile Communications is a subsidiary of Tokyo-based Sony Corporation, a leading global innovator of audio, video, game, communications, key device and information technology products for both the consumer and professional markets. With its music, pictures, computer entertainment and online businesses, Sony is uniquely positioned to be the leading electronics and entertainment company in the world. Through its Xperia™ smartphone and tablet portfolio, as well as innovative smartwear products, Sony Mobile Communications delivers the best of Sony technology, premium content and services, and easy connectivity to Sony’s world of networked entertainment experiences. For more information:


1 ) Facts and features may vary depending on local variant. 2) Operational times are affected by network preferences, type of SIM card, connected accessories and various activities e.g. playing games. Kit contents and colour options may differ from market to market. The full range of accessories may not be available in every market. 3) Icons displayed are for illustrative purposes only. The homescreen may appear different in your product. Some features may not be available in your country or area.

“SONY” is a registered trademark of Sony Corporation. “Xperia” is a trademark or registered trademark of Sony Mobile Communications Inc. All other trademarks or registered trademarks are the property of their respective owners. Additional information regarding trademarks may be located on our website at:

About Teleplan International:

Teleplan International N.V. is one of the top suppliers of high-tech after-market services. It provides total lifecycle care solutions for the world of Computers, Communications and Consumer Electronics (“3Cs”) and has over 30 years of proven performance in the after-market services. The lifecycle care concept ranges from simple repairs to the most sophisticated technological and electronic solutions. Headquartered in Amsterdam/Schiphol, the Netherlands, Teleplan operates from service centres in Europe, North America, Brazil, and Asia Pacific with a workforce of approximately 5,000 employees.

For Further Information:

Teleplan International N.V.

Monika Collée

Global Director Communications

Tel.:     +31 6 1110 9049 Email:

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