Amsterdam (The Netherlands)/Dallas (U.S.) 11 September 2017. Teleplan, a leading lifecycle care solutions provider for technology products, today announces that it has been awarded the after-market service support of several product lines by Vivint Smart Home, the leading smart home service provider in North America. Vivint, whose goal is to simplify the life of its customers, has recently embarked on a reverse logistics network consolidation strategy to simplify the support of its products. Teleplan’s proven expertise, capabilities and reliability were key criteria for Vivint’s decision.
Teleplan’s innovative approach to test and analyse returned IoT products such as smart thermostats and connected doorbell cameras was another important factor. “We are thrilled that our innovative testing capabilities paired with our 34 years of experience in reverse logistics will drive our expansion strategy further into the connected home segment which offers tremendous potential” commented François Lacombe, CEO at Teleplan, on the latest addition to its customer portfolio.
“Our smart home ecosystem is growing rapidly and so is our installed base. Together with rising consumer expectations, it is paramount we guarantee a great experience whenever our customers need support, or decide to move or upgrade. Teleplan will help us to deliver on this promise,” added Marco Mai, Senior Director Reverse Logistics and Supply Chain at Vivint Smart Home.
For further information:
Teleplan International N.V.
Global Director Communications
Tel.: + 31 6 1110 9049
Teleplan International N.V. is an industry leader in lifecycle care solutions for technology products including Mobile, Customer Premises Equipment and Value Recovery Solutions. Focusing on Customer Care, Managed Logistics, Parts Management, Screening & Testing, Repair/Refurbish and Resell/Recycle, Teleplan has over 34 years of proven performance providing value propositions throughout the supply chain from the point of purchase to the end of life. Teleplan innovates to consistently keep up with the advances in interactive connectivity and communication and our Telemade approach tailors to each individual customer’s needs. Headquartered in Amsterdam/Schiphol, the Netherlands, Teleplan’s service centers have a global reach of over 120 countries and employ over 5000 people.
For further information, please visit: www.teleplan.com.
Vivint Smart Home is the leading provider of smart home services in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24-7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than one million customers throughout the U.S. and Canada. For more information, visit www.vivint.com