We are delighted to announce that Vivint Smart Home has awarded the after-market service support of several product lines to Teleplan. Vivint is the leading smart home service provider in North America for IoT items such as smart thermostats and connected doorbell cameras, whose goal is to simplify the life of its customers. They have recently embarked on a reverse logistics network consolidation strategy to simplify the support of its products.
Our proven expertise, capabilities and reliability as well as our innovative approach to test and analyse returned IoT products were key criteria for Vivint’s decision. “Our smart home ecosystem is growing rapidly and so is our installed base. Together with rising consumer expectations, it is paramount we guarantee a great experience whenever our customers need support, or decide to move or upgrade. Teleplan will help us to deliver on this promise,” added Marco Mai, Senior Director of Reverse Logistics at Vivint Smart Home.
“We are thrilled that our innovative testing capabilities paired with our 34 years of experience in reverse logistics will drive our expansion strategy further into the connected home segment which offers tremendous potential” commented François Lacombe, CEO at Teleplan, on the latest addition to its customer portfolio.