Leading the Circular Economy for electronics through innovative diagnostic, repair and value recovery solutions



Who we are

Here at Teleplan, we are the dedicated and trusted after market services partner of choice for leading communications, computer and consumer electronics and technology companies and have been for over 30 years. We are dedicated to continuous solutions innovation, flexibility and service quality so that our customers have access to first rate lifecycle care for their products. Teleplan customers are passionate about their end users, which is why we help you to deliver an outstanding after sales services experience in over 95 countries around the globe. We employ more than 5,000 staff - Teleplanners – who understand the critical role we all play in enhancing our customer’s brands through the seamless combination of after sales services their customers receive.

Meet our senior leadership team

  • François Lacombe
    CEO

  • Jan Piet Valk
    CFO


  • Simon Mallitte
    President Asia Pacific

  • Michael Smith, President, North America

  • Peter Bonte, President, Business Development


  • Ron Leitch, Senior Vice President Strategy

  • Aivar Elbrecht, Global Director Innovation




Teleplan fast facts

  • 1983 Founded
  • 5,000 Teleplanners
  • €272m Revenue 2016
  • 20m Devices Handled Annually
  • 123 Countries
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How we work

We understand what is important to you.

We believe in shaping the right solution based on your needs.

We always strive to deliver service in the right way.

Delivering today and building for tomorrow.

Our customers make our business.

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History timeline

  • 1983

    Teleplan is born

    Teleplan was founded by two entrepreneurs, Edmund Krix and Hans Oosterwaal in a small garage near Frankfurt, Germany and opened its doors for business on 1st June 1983. The business idea being to repair television monitors quicker, better and more cheaply that the larger brands could do themselves

  • 1984

    Teleplan expands operations across Europe

    Teleplan begins a 14 year period of expansion which sees additional service centers opened across Europe and significant growth in terms of customers, technologies supported, employees and revenues

  • 1998

    Teleplan goes Dutch and public

    Teleplan becomes a Dutch company and completes its IPO listing on the ‘Neue Markt’ stock exchange in Frankfurt

  • 1999

    Teleplan goes global

    Teleplan acquires the service division of Xyratex and establishes a service presence beyond European shores to support customers in both North America and Asia Pacific regions. At the same time it extends its capabilities to include digital storage and other computing related technologies

  • 2003

    Teleplan goes mobile

    Teleplan acquires the after sales services division of KPN, the leading Dutch mobile operator laying the foundation to grow its expertise and service capabilities in mobile phones

  • 2010

    Teleplan receives public takeover bid

    In November, Gilde Buy Out Partners, a leading European private equity firm based in the Netherlands announces its voluntary public takeover offer for all shares in Teleplan

  • 2012

    Teleplan delisted

    Teleplan is delisted to become a private company with the backing of Gilde Buy Out Partners, thus providing a strong platform to help us grow with our customers

  • 2013

    Teleplan celebrates 30 years of service

    Teleplan celebrates its 30th anniversary with Teleplanners and customers at special events around the globe

  • 2015

    Teleplan launches Customer Experience Center

    Teleplan opens first Customer Experience Center offering a new way for customers, prospects and business partners to engage with and understand Teleplan better

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Our ethical approach

We are totally committed to protecting the integrity of our customers’ brands by consistently meeting or exceeding their expectations of service, quality and performance. In order to safeguard the brands and reputations of our customers, Teleplan operates to the same standards as they do themselves.

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Where to find us

We provide after sales services in over 95 countries from strategic service centers across the world, as well as having a presence in customer stores and partner hub locations.

Teleplan has a proven track record for over 30 years of successfully transferring technology and process knowledge from one service center to another, across countries and across regions. We call this Portability. Each Portability project has an experienced project manager who co-ordinates every detail of our customers’ requirements from start to finish.

So whatever your needs or future plans, Teleplan has the experience and expert resources across the globe to help.

Locations

You can contact one of our Subject Matter Experts here

Contact

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