How we work


We understand what is important to you

Our philosophy is simple – deliver best in class after sales services by creating the optimal solution tailored (Tele-made) for each customer.

We believe in shaping the right solution based on your needs

Every solution design starts with a series of deep discussions to understand your business drivers, strategy and learn what you need from your after sales services experience. At Teleplan, we understand that customers have differing needs, which is why no two solutions are ever exactly the same.

We always strive to deliver services in the right way

For each customer a team of Subject Matter Experts and Solutions Architects devise possible after sales solution concepts. These are reviewed and the best option is recommended. All our reverse logistics solutions are built from a selection of 15 core services each of which have been developed, proven and optimized through continuous innovation. These core services provide the base which, when matched with a real depth of understanding, provides a truly great solution that fits your individual needs. We call this Tele-made.

Delivering today and building for tomorrow

We are really proud of our Global Technical Innovation Center based in Tallinn, Estonia from which our engineering research and development projects are led. We employ a team of highly talented engineers who work on developing next generation after sales solutions for a variety of technology fields. The Innovation Center also co-ordinates the talents of our wider engineering community from around the globe to work on key projects.

Our customers make our business

With a constantly evolving electronics industry, our customers have ever changing after sales service needs. That means we need to continually evolve to support you. Over the years, we have introduced new and innovative technical solutions to support our customers with their lifecycle care needs through leveraging the talents of our engineering teams, Subject Matter Experts and Solutions Architects.

These include specialized testing solutions in the areas of Radio Access Networks, connected devices such as mobile and smartphones, tablets, notebooks, HDDs, wearables and Customer Premises Equipment to name a few. We will continue to innovate and, where necessary elect to work with carefully selected best in class technical partners to support our goal of providing best in class returns management solutions.

You can contact one of our Subject Matter Experts here


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