Teleplan celebrating over 20 million service requests this year!

Teleplan fast facts

teleplan-fast-facts

History

Teleplan was founded in 1983 as a repair company for television sets and has since evolved into a company that manages the entire after sale services process for some of the largest electronics manufacturing companies, telecommunication operators, retailers and insurers around the world.


Public listing

Teleplan was publicly listed on the German Stock Exchange in Frankfurt in 1998 and has returned to private ownership in May 2012. The majority shareholder is leading European private equity firm Gilde Buy Out Partners which has a shareholding position of more than 95%.


Headquarters

Schiphol (Amsterdam), The Netherlands


Global Reach

Teleplan supports customers in more than 120 countries around the world from service centers across Europe, North America and Asia Pacific regions.


Key business focusses

Computer devices, consumer electronics and communications equipment


Service Products

The key after sales services Teleplan offers are customer care, reverse logistics, parts management, screening & testing, repair & refurbish and resell & recycle.


Revenue

€272 million 2016


Employees

5,000 Teleplanners


Management Board

François Lacombe, CEO (French), Jan Piet Valk, CFO (Dutch)


Good to know

  • Teleplan handles a service event for an electronic device every three seconds
  • Teleplan handles more than 20 million devices a year
  • There are more electronic devices in use on the planet than there are human beings
  • One in three mobile phones require repair in the first 15 months of ownership
  • We provide after sales services support to customers from 123 countries representing 5.4 billion consumers or 78% of a 7 billion world population

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