30 Years

We fix over 30% of smartphone problems without parting your customers from their devices



Happy customers

After market is all about customer satisfaction. We believe that if we can make your customers smile, at a time when they may be frustrated or disappointed with their device and brand experience, then you - our customer - will be a happy customer. Among our happy customers are seven of the top 10 largest electronics companies in the world today. They trust us with their after market service experience because we understand their business and deliver on our promises. Our Teleplan team are proud to have received a number of service recognition awards which inspire us to get even more passionate about the service we deliver.



The industries we serve

Teleplan’s customers include industry leading OEM’s, telecoms and television operators, retailers and insurers among many others working in the fields of Computing, Communications and Consumer Electronics, known as the 3Cs.

These industries are among the fastest moving industries on the planet. New innovations are introduced and products launched constantly. We keep abreast of the latest technical developments and work closely with you to ensure that our services change and evolve in line with yours. We deliver first class after sales services for the technologies that matter to you, year after year.

We pride ourselves on delivering flexible, effective and valued solutions for our customers.

Service transactions

2017
0 Total service transactions – year to date
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A selection of our customers

Customer testimonials

  • “Many thanks again for your participation and preparation in support of the IPG consumer 2010 TSIA surveillance. HP received the good news today that we once again passed.”

    Tony Vigil, IPGA Hardware Support Manager, Hewlett Packard
  • “Thanks so much for sending these pictures of the Reynosa line! I shared them with some of our supply chain folks as well and they were very impressed. Fantastic work.”

    Michael Hill, Senior Manager, Global CS, Activision
  • “Teleplan has had a long term partnership with Cisco in several nodes in the Supply Chain. The Teleplan team has demonstrated their commitment over these many years to Operational Excellence, Quality, Responsiveness and Innovation. Several initiatives have been piloted with the Teleplan team and helped Cisco in driving innovation internally and most importantly towards our Customers and together we jointly continue to push to serve our customers in the future.”

    Marco van Duijnhoven, Director Global Repair Operations, Cisco Systems
  • “When we embarked on our turnaround journey a few years ago Teleplan was the obvious choice as our after sales partner. Their leadership in this field has helped to improve screening operations at our logistics hub, and reduce new procurement by recovering used equipment. This ultimately led to optimizing our total cost, but also enhancing our customer experience while positively impacting the environment.”

    Dr. Sebastian Hauptmann, Senior Vice President Supply Chain & Procurement, Sky Deutschland
  • “In the highly competitive environment in which KPN operates, it is essential to have a reliable and strategic service partner to ensure high quality execution and continuous costs optimization along the supply chain, with high customer satisfaction resulting in high net promoter scores. Therefore we look to a lasting strategic business partnership with Teleplan.”

    KPN
  • “Sky Italia is synonymous with quality and customer satisfaction and to guarantee we deliver on our promise we are constantly looking for innovation. By introducing test automation and well controlled repair and refurbishment operating processes, Teleplan was instrumental in ensuring that every set-top box we deliver back to our customers has the highest standards”

    Matteo Pecci, Head of Supply Chain & After Sales, Sky Italia
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Success stories

Our after sales service capabilities and approach to customer solutions are key focus points that set us apart. As well as telling you what we can do for you, we want to show you by sharing a selection of our case studies.

Looking through them you will discover the different challenges we have overcome for our customers utilizing our suite of services. All of these solutions were bespoke, designed by our Subject Matter Experts and Solution Architects.

Our ability to gather in-depth knowledge of a problem allows us to draw on our global resources to produce solutions that are both of a high quality and cost effective.



Customer recognition

Leading customers from across the globe have recognized our after sales service excellence by awarding us with their prestigious supplier awards over the past decade.

These are best practices that have evolved over more than three decades of experience and continue to set new standards of excellence and customer experience.

  • 2013
    Supplier of the Year Award

  • 2013
    Best in Class Service Partner

  • 2013
    Excellence in Reverse Logistics Supplier Award

  • 2014
    HGST Supplier Appreciation Award

  • 2014
    Excellence in Repair Operations Award

  • 2015
    Best in Class Service Partner Award

  • 2015
    Excellence in Repair Operations Award

  • 2016
    Best Circular Economy Drive

“Our customers trust us to fulfil their needs but at Teleplan we want to go the extra mile to exceed their expectations. My team at Teleplan and I are consistently and continuously aiming to improve upon the service delivery for our customers so that we are able to get a product back into the hands of its owner as quickly as possible and in the best condition possible.”

Serene Goh, Senior Program Manager

You can contact one of our Subject Matter Experts here

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