Cisco, the world’s largest enterprise networking company serving global B2B clients.
Our client was experiencing a globally fragmented service chain in both their forward and reverse logistics. Their configuration and returns testing were being executed by up to eight suppliers across three regions. Multiple touch points in repair and distribution caused service inconsistencies and excessive cycle times. Disparate IT systems led to inefficient use of resources and disproportionate overheads resulting in high inventories.
Teleplan carefully assessed our client’s current supplier network to fully understand the returns inefficiencies. We identified measures to optimize the flow of products taking into consideration various factors including tax and duties. Tailoring our offering, we presented a solution that would simplify processes and improve efficiency of their resource allocation, with a view to reducing cycle times and lowering overheads.
Utilizing our global network knowledge, Teleplan developed a simplified all-in-one consolidated approach on a multi-region basis. Standardizing management processes and introducing IT solutions enabled the business to be transformed successfully over a three-month period. Services provided included full inventory management, forward/reverse logistics including a configure-to-order option, product recovery and screening & testing, B2B messaging and supply chain event management.
|Perfect order fulfilment||76%||99%|
|Order cycle time||5 days||2.5 days|
|Inventory value||>6 months||45 days|
|Vendor management||7 FTEs||3 FTEs|