From point-of-sale to end of life



Approach to solutions

Our philosophy is simple – create the most optimized after sales solution designed around our customers. Every solution design starts with a series of comprehensive discussions with the customer to understand their business drivers, strategy and learn what works well and has proven to work less effectively from their after sales experiences so far. This process is led by our team of solutions architects who specialize in selecting the right approach to get the necessary insights which will help our customers the most. We understand that different customers have different needs, which is why at Teleplan, no two solutions are ever exactly the same. Once our customers’ needs are determined, Teleplan selects a team of subject matter experts to brainstorm possible solution concepts. The services transcend technologies serving mobile, Customer Premises Equipment and networking equipment alike. These are reviewed and the best option is then selected and developed further. All our solutions are built from a selection of 15 core services each of which have been developed, proven and optimized through continuous improvement. These core services provide the strong base which when matched with proper needs understanding, provides a truly optimized solution for our customers, their technologies and electronics. We call this Tele-made and it continually delivers a compelling value proposition.



Suite of services

At Teleplan, we can deliver a complete end-to-end after sales service or any part of the service that you require. Our 15 core services fall within six areas of specialization.

Teleplan - lifecycle care for electronics


This video depicts some of our many solution options in the Americas.



Dimensions of service

There are four dimensions that are critical to our ability to deliver great after sales services and are constant through the development and delivery of every Tele-made after sales solution.

Read more


Innovation

Here at Teleplan we are constantly looking for ways to improve our after sales service capabilities and over three decades we have led the development of a host of notable industry firsts.

Our engineers at our Innovation Center in Tallinn, Estonia lead the development of next generation technical solutions. They also leverage and coordinate our global engineering community on key projects. Teleplan has introduced many test solutions to support our customers with their lifecycle care needs in radio access networks, smartphones, tablets, notebooks, cameras, HDDs and set-top- boxes to name a few.

Read more about our Innovation Center


Innovation timeline

  • 2001

    Launch of e-TRAC 1.0

    Teleplan is the first in the industry to develop an in-house “end to end” tracking and control IT solution. The solution is fully integrated with shopfloor and courier systems and provides real-time visibility to all stakeholders in the after sales services supply chain

  • 2005

    Development of Triton

    Teleplan develops and introduces Triton, our own automated six port Hard Disk Drive (HDD) tester with PATA and enhanced SCSI support capability

  • 2009

    Launch of Radio Base Station (RBS) service business

    Teleplan takes its first strides into the re-engineering and scripting services in support of some RBS products

  • 2011

    Proteus arrives

    Proteus, our 2nd generation in-house developed automated HDD tester launches with 32 test ports plus SAS and SATA support capability enabling customers’ latest HDD technologies to be supported more efficiently than ever before

  • 2012

    Teleplan delivers services directly to the end user through ‘repair @ home’

    Teleplan initiates an after sales service mobile solution based on vans delivering services to customers at home as a differentiated service resulting in major improvements to customer satisfaction

  • 2012

    e-TRAC 2.0 developed

    The upgraded version of our innovative e-TRAC system is developed and licenced. Designed with the additional benefit of being able to communicate more effectively with the IT systems of our customers

  • 2012

    Networking Lite Test Solution goes live

    A solution allowing an effective Lite test for Enterprise Networking is introduced bringing customers significant efficiency and quality benefits

  • 2013

    RBS technologies expand

    Teleplan expands its technical capabilities to RBS customers through complex reverse engineering of hardware and embedded software for 3G sub systems

  • 2014

    Launch of Revolution

    The after sales services world’s first fully automated test solution for smartphones which diagnoses faults for any branded smartphone in under three minutes is brought to market by Teleplan having been developed by our team of experts at our innovation centre

  • 2016

    Launch of Nest

    With the launch of our mobile phone initialisation station we created our Revolution Ecosystem Platform. This provides a comprehensive solution for returned smartphones as Nest ensures each product is ready for the follow on step of full functional testing by Revolution.

  • 2016

    Launch of Titan

    Expanding our suite of test capabilities, Titan was launched in November. Titan is an automated objective set-top box testing platform which help customers deliver even more value to their reverse supply chains.

PrevNext


You can contact one of our Subject Matter Experts here

Contact

Which system would you like to log into?