Your customer care needs to be tailored to the different needs and preferences of your customers, which is why Teleplan helps you select the best after market support solution to engage with them.
We can provide dedicated portals where users can request RMAs, schedule collections or deliveries and get updates on their devices. We can also help with developing guided text and “how to” guides that help your end-users diagnose and resolve many of their device issues independently through hardcopy, online guides or websites.
We can support to solve device issues via live chat, e-mail or even in-store, regardless of warranty status. We have seen that this service can help increase your customer satisfaction rates to more than 85%.
We provide quotations and handles payment transactions. This allows you to retain the benefit of having a controlled official payment channel, protecting your brand integrity.